Refund policy

Last Updated: August 31, 2026

Thank you for shopping with Fameele. We want customers to feel confident when purchasing from our store. This Refund Policy explains our return eligibility requirements, return process, refund procedures, and related conditions for purchases made through www.fameele.com.

1. 30-Day Return Policy

We offer a 30-day return policy.

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must generally be:

  • Unworn and unused
  • Unwashed
  • In the same condition in which it was received
  • With original tags attached, when applicable
  • In its original packaging, when applicable
  • Free from damage, stains, odors, alterations, or signs of wear
  • Accompanied by your order number or other proof of purchase

Items that do not meet these conditions may not be eligible for return or refund.

2. How to Request a Return

To request a return, please contact us at info@fameele.com within 30 days after delivery.

Please include:

  • Your order number
  • The email address used to place the order
  • The item or items you wish to return
  • The reason for your return request

Our customer support team will review your request and provide return instructions when applicable.

Please do not send merchandise back before receiving return instructions from us.

3. Return Method

Returns are accepted by mail only.

After your return request has been reviewed, we will provide the appropriate return instructions and return address.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until your return has been processed.

4. Return Shipping Costs

For standard returns due to reasons such as:

  • Ordering the wrong size
  • Ordering the wrong color
  • Change of preference
  • No longer wanting the item
  • Ordering an item by mistake

the customer is responsible for the applicable return shipping costs.

If you receive an item that is damaged, defective, or incorrect due to our error, Fameele will review the issue and provide an appropriate solution, which may include covering applicable return shipping costs.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at info@fameele.com within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem
  • Photos of the packaging when relevant

After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as Final Sale
  • Personalized or customized products
  • Items that have been worn or used
  • Washed items
  • Altered items
  • Items damaged after delivery
  • Items with stains, odors, or other signs of use
  • Items missing original tags or packaging when required

For hygiene reasons, certain products may have additional return restrictions where clearly disclosed on the applicable product page.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

7. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different size, color, or style, you may return an eligible item according to this policy and place a new order for the desired product.

For damaged, defective, or incorrect items, please contact our customer support team for assistance.

8. Refund Process

Once your returned item has been received, we will inspect it to determine whether it meets our return requirements.

We will notify you when your return has been reviewed.

If your refund is approved, it will be issued to your original payment method within 3–7 business days after approval.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

9. Original Shipping Charges

Original shipping charges, if applicable, are generally non-refundable, unless the return is caused by an error on our part or otherwise required by applicable law.

10. Restocking Fees

Fameele does not charge a restocking fee for eligible returns.

11. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank, credit card issuer, or payment provider.

Processing times may vary depending on the financial institution.

If you have completed these steps and still have not received your refund, please contact us at info@fameele.com.

12. Return Address

Please contact our customer support team before returning any merchandise.

After your return request has been reviewed and approved, we will provide the appropriate return address and return instructions.

Do not automatically send returns to our business contact address unless our customer support team specifically instructs you to do so.

Unauthorized returns may delay processing.

13. Order Cancellations

If you need to cancel an order, please contact us at info@fameele.com as soon as possible.

We will attempt to accommodate your request. However, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or has already shipped.

If an eligible cancellation is successfully completed after payment has been processed, the applicable refund will be returned to the original payment method.

14. Contact Us

If you have questions about a return, refund, damaged item, or order cancellation, please contact us:

Fameele
211 Legacy Way
Conway, SC 29526
United States

Email: info@fameele.com
Phone: +1 854-666-7691

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.